Return & Exchange Policy

Return Policy

1. Timeframe: Return and exchange requests must be raised within 7 days of receiving the order.
   
2. Condition: Products must be in their original packaging with tags intact. Items without original tags will not be accepted.
   
3. Usage: Items should be unused and unwashed for hygiene reasons.
   
4. Exceptions: Products bought during sales are non-refundable but can be exchanged, or a credit note can be issued.

Exchange Policy

1. Timeframe: Exchange requests must be raised within 7 days of receiving the order.
   
2. Restrictions: Once an order is exchanged, customers cannot request another exchange. If a customer still wishes to return the exchanged item, only a credit note will be issued.
   
3. Payment: The difference in amount must be paid when creating the exchange request. Cash on delivery is not available for these orders.
   
4. Delivery: Exchange/replacement Items will be delivered to the same address as the original order.
   
5. Product Exchange:
   

• If exchanging for the same or a different size, a replacement will be provided at no cost.
  
• If exchanging for an item of higher value, the difference must be paid; if the item is of lower value, the difference will be refunded in the form of a credit note.
  
• Items cannot be exchanged for multiple products; only a single item can be selected for exchange.