Timeframe: Return and exchange requests must be raised within 7 days of receiving the order.
Condition: Products must be in their original packaging with tags intact. Items without original tags will not be accepted.
Usage: Items should be unused and unwashed for hygiene reasons.
Exceptions: Products bought during sales are non-refundable but can be exchanged, or a credit note can be issued.
Exchange Policy
Timeframe: Exchange requests must be raised within 7 days of receiving the order.
Restrictions: Once an order is exchanged, customers cannot request another exchange. If a customer still wishes to return the exchanged item, only a credit note will be issued.
Payment: The difference in amount must be paid when creating the exchange request. Cash on delivery is not available for these orders.
Delivery: Exchange/replacement Items will be delivered to the same address as the original order.
Product Exchange:
If exchanging for the same or a different size, a replacement will be provided at no cost.
If exchanging for an item of higher value, the difference must be paid; if the item is of lower value, the difference will be refunded in the form of a credit note.
Items cannot be exchanged for multiple products; only a single item can be selected for exchange.
